BFSI (Banking, Financial Services, and Insurance)

The Client

One of India’s leading general insurance providers.

The Requirement

As the organization grew year after year, many high-performing individual contributors were promoted to managerial roles. The client was looking for a training partner who could truly understand the unique challenges of the BFSI industry and help groom these new managers into effective people leaders

Our Observation

  • The newly promoted managers were stars in their previous roles. They had cracked the code to individual success and believed the same approach would work as people managers
  • The silver lining? These managers were eager to learn, and the client’s training team already trusted us to deliver.

Our Solutions

  • Collaborating with the client’s training team, we identified the key competencies required for these new managers
  • We rolled out a comprehensive 8-month training program across India tailored specifically for first-time managers.
  • The program was designed to address common challenges faced by first-time managers (FTMs). It focused on critical skills like team building, leadership behaviors that foster team cohesion, conducting effective performance reviews, and delivering constructive feedback

The Outcome

The training program delivered on its promise, helping first-time managers’ transition smoothly into their new roles as confident and capable leaders

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