ACE - Awesome Customer Experience

About the Workshop:

Customer Service is more heart than head. And so it is important to nurture your team of customer service executives (CSE) in transforming from within. A CSE who understands self is more likely to understand the emotions of customers better. A CSE with high self-esteem is more likely to solve customer problems to provide solutions

SkillsDesign’s Awesome Customer Experience is designed to surface the most critical competencies required in a CSE.

The workshop will ensure that each of your CSE are able to:

  • Develop Self-Awareness: Reflect on personal values, biases, and communication styles that influence customers
  • Build Rapport: Apply NLP mirroring and matching techniques to establish rapport with customers.
  • Understand Emotions: Strengthen empathy by understanding various emotions & how to respond to these emotions
  • Communicate with Precision: Use sensory language to align messages with the preferences and needs of different customers
  • Enhance Clarity in Messaging: Leverage NLP frameworks to ensure clarity, precision, and effectiveness in strategic communication
  • Develop Active Listening Skills: Strengthen active listening and feedback capabilities to truly understand and address the needs of others.
  • Leverage Questioning Techniques: Provide solutions faster by executing right questioning techniques
  • Manage Emotional States: Master techniques to regulate emotional states during high-stakes conversations, enabling composed and confident decision-making

Different roles of customer service & industries require different approach to train their customer facing roles. We customize these training modules to suit your requirement. Reach out to us to discuss the uniqueness of customer service training required by your industry & organization.

Training Duration:

Duration: Narrow (1 day); Intensified (3 days); Absolute (5 days)

Our Facilitators:

The program is led by seasoned industry experts with over 20 years of experience in the field of Learning & Development. Having worked in diverse roles across multiple industries, our facilitators bring a wealth of practical knowledge, insights, and real-world expertise to the sessions..

Their extensive backgrounds enable them to connect theory with practice, offering participants actionable strategies and relatable examples that resonate across industries. Passionate about empowering individuals and fostering growth, our facilitators ensure an engaging, impactful, and transformative learning experience.

I am interested:

info@skillsdesign.in

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